Sub-Process I - SHOULD Phase Initiated


To develop a detailed plan for completing the SHOULD Phase of the Process Improvement Project.

It will take approximately 1 to 2 days to complete each key activity and a total elapsed time of approximately 3 to 9 weeks to complete this sub-process and the next one (Sub-Process J-SHOULD Process Designed).

In this sub-process the Executive Team Stakeholders and Project Sponsor are briefed on the findings from the IS Phase. You will then compile Past Implementation Efforts Data and develop a plan for completing the SHOULD Phase. The work the Design Team will complete during the SHOULD Phase is contained in Steps 23 through 34. How you plan to complete these steps will depend on the scope of the SHOULD Design for your project, which is what you will determine in Step 22.

Step Tool Outcome
Step 20
Key Stakeholders Briefed on IS Findings

Components of a Successful Implementation Effort

Implementation Phase Role/Responsibility Matrix

Past Implementation Efforts Questionnaire

Process Redesign Framework

Short-Term Action Plan

Executive Team members, Stakeholders and Project Sponsor informed of findings from the IS Phase

Step 21
Past Efforts Data Compiled

Past Implementation Efforts Data

Past Implementation Efforts Questionnaire

Data from Past Implementation Efforts Questionnaires compiled for reference during SHOULD Design

Step 22
SHOULD Sessions Planned

SHOULD Process Design Approach

SHOULD Process Design Session(s) with Design Team planned

Judgments to be made

It is essential that all individuals who will be impacted by the new process are informed of the findings from the IS Phase. How this is accomplished will depend on the scope of the project and the availability of individuals to attend meetings.


Briefing Key Stakeholders on the IS Findings can be accomplished in a number of ways, depending on what needs to be communicated and individuals' availability. Some suggestions are:

  • Include all Key Stakeholders (all Executive Team members, the Project Sponsor and Stakeholders impacted by the new process) in Step 19-IS Findings Review Session Conducted rather than conducting a separate briefing for them.
  • Develop a briefing package (e.g., PowerPoint slides) that summarizes the major findings from the IS Phase. Distribute this package to the Project Sponsor, each Stakeholder and member of the Executive Team. Include a contact list (usually the Process Owner).Note: This is the most risky approach because it leaves room for misinterpretation. If this approach is chosen, identify an individual who will be responsible to proactively follow-up with each Stakeholder to answer questions and document concerns and issues.
  • The Process Owner and/or Facilitator can offer to meet individually with the Project Sponsor, Stakeholders and members of the Executive Team to personally review the IS Findings.